SMS Terms and Conditions

1. Program Name

The program is called "Metroplex Service Text Messaging" and is operated by Metroplex Oklahoma LLC, doing business as Metroplex Electric, Heat & Air ("Metroplex").

2. Program Description

Metroplex Service Text Messaging provides service-related and customer-care communications concerning electrical, heating, air-conditioning, maintenance, repair, installation, and related services.

Messages may include appointment confirmations, scheduling communications, technician dispatch and arrival notices, service updates, access questions, estimate notifications, authorization requests, invoice and payment-status notifications, customer-support responses, and service follow-up.

Metroplex will not use your service-message consent to send unrelated marketing or promotional campaigns. Any separate marketing text-message program will require the appropriate separate consent and disclosures.

3. Consent and Opt-In Process

Customers may enroll in Metroplex Service Text Messaging by providing affirmative verbal consent during a telephone conversation with Metroplex Electric, Heat & Air.

When a customer schedules, reschedules, or discusses electrical, heating, air-conditioning, maintenance, repair, installation, or related services with a Metroplex representative, the representative may ask:

“Would you like to receive text messages from Metroplex Electric, Heat & Air regarding your appointment, technician arrival, and service updates? Message frequency varies and message and data rates may apply. You can reply STOP at any time to opt out. Consent is not required to purchase our services.”

The customer must affirmatively agree before being enrolled in SMS communications. Providing a telephone number to Metroplex by itself does not constitute consent to receive text messages.

When consent is provided, the customer's SMS communication preference is recorded in the customer's service record. Customers who decline SMS consent are not enrolled in the messaging program.

By opting in, you authorize Metroplex Electric, Heat & Air to send service-related SMS or MMS messages to the mobile number you provided.

Consent to receive text messages is not a condition of purchasing goods or services.

Customers may withdraw consent at any time by replying STOP to a Metroplex text message. Metroplex will honor the opt-out request and will not send additional SMS messages unless the customer subsequently provides new consent, except as otherwise permitted or required by law.

Customers may reply HELP for assistance or contact Metroplex Electric, Heat & Air at (405) 848-4611

4. Message Frequency

Message frequency varies depending on your service request, appointment activity, job status, and communications with Metroplex.

5. Message and Data Rates

Message and data rates may apply according to the terms of your wireless-service plan. Metroplex does not charge a separate fee for participating in the messaging program.

6. Opt-Out Instructions

You may opt out at any time by replying STOP to any Metroplex text message.

After you opt out, Metroplex may send one final non-promotional message confirming your opt-out. No additional messages will be sent unless you later provide new consent, except as otherwise permitted or required by law.

Metroplex will also honor other reasonable requests clearly communicating that you no longer wish to receive text messages.

7. Help and Support

Reply HELP for assistance.

You may also contact Metroplex at (405) 848-4611 or servicecenter@metroplexelectric.net.

8. Privacy

Information collected through the text-messaging program is governed by the Metroplex Privacy Policy at: https://www.metroplexok.com/privacy-policy

Mobile information, SMS opt-in information, and messaging consent will not be shared with third parties or affiliates for their marketing or promotional purposes.

9. Message Delivery

Text-message delivery is subject to effective transmission by your wireless carrier and messaging-service providers. Metroplex and participating wireless carriers are not responsible for delayed or undelivered messages caused by circumstances outside their reasonable control.

10. Supported Devices and Carriers

The messaging program is available on supported mobile devices and participating United States wireless carriers. Availability may vary by carrier, device, geographic location, and wireless-service plan.

11. Changes to These Terms

Metroplex may update these SMS Terms and Conditions periodically. Updated terms will be posted on our website with a revised effective date.

12. Contact

Metroplex Oklahoma LLC
Metroplex Electric, Heat & Air
6420 Broadway Extension
Oklahoma City, Oklahoma 73116

Telephone: (405) 848-4611
Email: servicecenter@metroplexelectric.net
Website: https://www.metroplexok.com