SMS Terms and Conditions

1. Program Name

The program is called "Metroplex Service Text Messaging" and is operated by Metroplex Oklahoma LLC, doing business as Metroplex Electric, Heat & Air ("Metroplex").

2. Program Description

Metroplex Service Text Messaging provides service-related and customer-care communications concerning electrical, heating, air-conditioning, maintenance, repair, installation, and related services.

Messages may include appointment confirmations, scheduling communications, technician dispatch and arrival notices, service updates, access questions, estimate notifications, authorization requests, invoice and payment-status notifications, customer-support responses, and service follow-up.

Metroplex will not use your service-message consent to send unrelated marketing or promotional campaigns. Any separate marketing text-message program will require the appropriate separate consent and disclosures.

3. Consent

You may enroll by verbally consenting during a telephone call, submitting an online form with an affirmative opt-in selection, signing a written authorization, initiating an SMS conversation, or otherwise expressly requesting text-message communications.

By opting in, you authorize Metroplex to send service-related SMS or MMS messages to the mobile number you provided.

Consent to receive text messages is not a condition of purchasing goods or services.

You represent that you are the subscriber or customary user of the mobile number provided and are authorized to consent to messages at that number.

4. Message Frequency

Message frequency varies depending on your service request, appointment activity, job status, and communications with Metroplex.

5. Message and Data Rates

Message and data rates may apply according to the terms of your wireless-service plan. Metroplex does not charge a separate fee for participating in the messaging program.

6. Opt-Out Instructions

You may opt out at any time by replying STOP to any Metroplex text message.

After you opt out, Metroplex may send one final non-promotional message confirming your opt-out. No additional messages will be sent unless you later provide new consent, except as otherwise permitted or required by law.

Metroplex will also honor other reasonable requests clearly communicating that you no longer wish to receive text messages.

7. Help and Support

Reply HELP for assistance.

You may also contact Metroplex at (405) 848-4611 or servicecenter@metroplexelectric.net.

8. Privacy

Information collected through the text-messaging program is governed by the Metroplex Privacy Policy, proposed for publication at:

https://www.metroplexok.com/privacy-policy

Mobile information, SMS opt-in information, and messaging consent will not be shared with third parties or affiliates for their marketing or promotional purposes.

9. Message Delivery

Text-message delivery is subject to effective transmission by your wireless carrier and messaging-service providers. Metroplex and participating wireless carriers are not responsible for delayed or undelivered messages caused by circumstances outside their reasonable control.

10. Supported Devices and Carriers

The messaging program is available on supported mobile devices and participating United States wireless carriers. Availability may vary by carrier, device, geographic location, and wireless-service plan.

11. Changes to These Terms

Metroplex may update these SMS Terms and Conditions periodically. Updated terms will be posted on our website with a revised effective date.

12. Contact

Metroplex Oklahoma LLC
Metroplex Electric, Heat & Air
6420 Broadway Extension
Oklahoma City, Oklahoma 73116

Telephone: (405) 848-4611
Email: servicecenter@metroplexelectric.net
Website: https://www.metroplexok.com