Privacy Policy
Metroplex Oklahoma LLC, doing business as Metroplex Electric, Heat & Air ("Metroplex," "we," "us," or "our"), respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you interact with us through our website, telephone calls, email, text messaging, service appointments, estimates, invoices, and other business activities.
1. Information We Collect
We may collect the following categories of information:
● Contact information, including your name, telephone number, mobile number, email address, mailing address, and service address.
● Service information, including appointment details, property information, equipment information, service history, estimates, work orders, photographs, technician notes, and customer requests.
● Billing and transaction information, including invoice information, payment status, and information necessary to process payments.
● Communication information, including emails, telephone call notes, text messages, customer-service requests, and records of your communication preferences and consent.
● Website and technical information, such as IP address, browser type, device information, referring pages, website activity, cookies, and similar technical information.
● Other information you voluntarily provide to us.
2. How We Use Information
We may use personal information to:
● Schedule and provide electrical, heating, air-conditioning, maintenance, repair, installation, and related services.
● Confirm appointments and communicate technician scheduling, dispatch, arrival, and service-status information.
● Prepare and deliver estimates, proposals, work orders, invoices, receipts, and payment reminders.
● Respond to questions and provide customer support.
● Maintain customer and service records.
● Improve our services, website, business processes, and customer experience.
● Protect customers, employees, property, and business systems.
● Prevent fraud, misuse, security incidents, and unlawful activity.
● Comply with applicable laws, regulations, licensing requirements, legal process, and contractual obligations.
3. SMS and Text-Messaging Privacy
When you provide your mobile telephone number and affirmatively agree to receive text messages, Metroplex may send you service-related SMS or MMS messages.
These messages may include:
● Appointment confirmations and reminders.
● Scheduling and rescheduling communications.
● Technician dispatch and arrival notifications.
● Service-request and job-status updates.
● Questions regarding access to the service location.
● Estimate, authorization, invoice, and payment-status notifications.
● Customer-support responses.
● Service follow-up communications.
Message frequency varies depending on your service activity and your communications with Metroplex. Message and data rates may apply.
Consent to receive text messages is not a condition of purchasing goods or services.
You may opt out at any time by replying STOP to a Metroplex text message. You may reply HELP for assistance or contact us using the information at the end of this Privacy Policy.
After an opt-out request, we may send one non-promotional text message confirming that you have been unsubscribed. We will not send additional text messages unless you subsequently provide new consent, except when communications are otherwise permitted or required by law.
Required mobile-data statement
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, transfer, or disclose mobile telephone numbers, SMS opt-in information, or text-messaging consent to third parties or affiliates for their own marketing or promotional purposes.
We may provide limited information to service providers that act solely on our behalf to operate our business or deliver the messaging service, such as Simpro, telecommunications providers, messaging-platform providers, hosting providers, and information-technology providers. These providers may use the information only to perform services for Metroplex and are not permitted to use mobile information or messaging consent for their own marketing or promotional purposes.
Text-messaging originator opt-in data and consent will not be sold or provided to lead generators or third-party marketers.
4. How We Disclose Information
We may disclose personal information in the following limited circumstances:
● To employees, technicians, contractors, and service providers that need the information to provide requested services or operate our business.
● To payment processors and financial-service providers as necessary to process authorized transactions.
● To software, communications, hosting, security, and information-technology providers acting on our behalf.
● To governmental authorities, regulators, courts, law enforcement, or other parties when required by law, subpoena, court order, legal process, or when reasonably necessary to protect rights, safety, or property.
● With your direction or consent.
We require service providers to use personal information only for the services they perform for Metroplex and to protect that information appropriately.
5. Cookies and Website Technologies
Our website may use cookies and similar technologies to operate the website, remember preferences, measure website performance, understand how visitors use the website, and improve our services.
You may control certain cookies through your browser settings. Disabling cookies may affect the operation of some website features.
6. Data Retention
We retain personal information for as long as reasonably necessary to provide services, maintain business and warranty records, comply with tax, accounting, licensing, insurance, and legal obligations, resolve disputes, and enforce agreements.
We may retain records of SMS consent and opt-out requests as necessary to document and honor customer communication preferences and demonstrate compliance with applicable requirements.
7. Information Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, misuse, alteration, or destruction.
However, no website, electronic transmission, messaging platform, or data-storage system can be guaranteed to be completely secure.
8. Your Choices and Privacy Requests
You may contact us to request that we:
● Update or correct your contact information.
● Explain the personal information we maintain about you.
● Delete certain information, subject to legal and business recordkeeping requirements.
● Change your communication preferences.
● Stop sending text messages, emails, or other optional communications.
To stop text messages, reply STOP to any Metroplex text message. You may also contact us directly.
We may need to verify your identity before completing certain privacy requests.
9. Children's Privacy
Our services are intended for property owners, tenants, property managers, businesses, and other adult customers. We do not knowingly collect personal information online from children under 18 without authorization from a parent or legal guardian.
10. Third-Party Websites
Our website or communications may contain links to websites or services operated by other organizations. Metroplex is not responsible for the privacy, security, or content practices of third-party websites or services.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The updated policy will be posted on our website with a revised effective date. Material changes may also be communicated through other appropriate methods.
12. Contact Us
For privacy questions, communication-preference requests, or assistance with our SMS program, contact:
Metroplex Oklahoma LLC
Metroplex Electric, Heat & Air
6420 Broadway Extension
Oklahoma City, Oklahoma 73116
Telephone: (405) 848-4611
Email: servicecenter@metroplexelectric.net
Website: https://www.metroplexok.com
Reply HELP to a Metroplex text message for assistance.
Reply STOP to opt out of text messages.